Contact CryptoHFTData
CryptoHFTData support helps with account access, API authentication, archive paths, SDK and CLI use, exchange coverage, data quality reports, privacy requests, security disclosures, and licensing questions. Email [email protected] or use the support form. You do not need to contact sales to start: public discovery and limited downloads work without credentials, and a free account provides self-service API-key generation.
Include the endpoint or SDK version, exchange identifier, data type, UTC date and hour, symbol, HTTP status, machine-readable error code, and a redacted request example. Never include a password, bearer token, full API key, or temporary storage secret. For a missing file or questionable row, include the exact public object path so the team can reproduce the lookup.
Open the secure support formUse the same support email for account-data access or deletion, responsible security reports, and questions about redistribution or commercial licensing. Put “Privacy”, “Security”, or “Licensing” in the subject. Security reports should explain impact and reproducible steps without accessing other users’ information or degrading service availability.
Read the privacy policyAn automated acknowledgement may arrive first. The team aims to review normal support requests within one business day, although data investigations and security reports can require additional verification. Current collector health is available immediately on the public status page, and integration details are available in the developer portal. CryptoHFTData currently provides online support in English; no telephone support channel or public walk-in office is offered.